Refund & Cancellation Policy

1. Bespoke Services & Scope of Work (SOW) Architecture

JASS Solutions LLC operates high-touch, customized B2B software, media buying, dedicated Virtual Assistant leverage, and digital growth infrastructure tailored exclusively for our partner brands, real estate brokerages, and enterprise clients.

Because our services are customized to each client’s designated territory, operational tech stack, and transaction goals, all engagements are governed by an itemized Scope of Work (SOW) or custom quote. Immediately upon contract execution, we allocate dedicated engineering, specialized creative talent, data extraction pipelines, and campaign infrastructure. The following terms govern deposits, milestone approvals, cancellations, and refunds.

2. Non-Refundable Project Deposits & Onboarding Retainers

3. Milestone Approvals & Deliverable Sign-Offs

For projects structured around phased milestones (e.g., Phase 1 Data Ingestion, Phase 2 Speed-to-Lead Automation, Phase 3 Dedicated VA Live Handoff):

• Milestone Sign-Off: Upon delivery of each milestone phase, the client is provided five (5) business days to review deliverables and request adjustments within the agreed SOW scope.
• Finality of Completed Phases: Once a milestone phase is approved in writing, or deemed accepted after the review window without written objection, fees invoiced or paid for that milestone are non-refundable.
• Scope Adjustments: Any work outside the original bespoke quote requires a written Change Order and will be invoiced separately.

4. Monthly Retainers & Contract Termination

Ongoing monthly management retainers and Virtual Assistant service desk allocations renew automatically on a thirty (30) day billing cycle. Clients may terminate services subject to the following protocol:

• 30-Day Written Notice: To ensure clean pipeline winding down, CRM webhook detachment, and staff reassignment, clients must submit written notice of cancellation at least thirty (30) days prior to the subsequent billing cycle.
• No Mid-Cycle Prorated Refunds: Fees paid for active 30-day billing periods are non-refundable. Service delivery and dedicated support continue through the end of the paid period.
• Territory Exclusivity Release: Upon effective termination, any exclusive territory lockout rights granted under the contract immediately lapse and may be allocated to another partner.

5. Third-Party Media Spend & Ad Network Budgets

Direct advertising budgets deployed to ad networks (Meta, Google, TikTok, Microsoft Ads) are separate from JASS Solutions management fees. Media budgets paid to ad platforms are governed by the respective network policies and are strictly non-refundable once media impressions or clicks have been rendered.

6. Service Level Credits & Remediation

If a technical malfunction originating directly from JASS Solutions systems disrupts automated webhook routing or CRM delivery bridges, our technical team will remediate within twenty-four (24) business hours. If downtime attributable directly to JASS Solutions exceeds forty-eight (48) continuous hours, clients are entitled to an equitable prorated service credit toward their next billing invoice.

7. Billing Inquiries & Chargeback Prevention

JASS Solutions is committed to complete billing transparency. If you have questions regarding an itemized invoice, payment receipt, or scope milestone, you agree to contact our billing team directly before initiating a credit card chargeback or dispute. Most billing concerns are resolved within one (1) business day.